Refund policy
We hope you will love and wear everything that you ordered from our e-shop but if you don’t you can return your package. You have 14 days from the reception date of your order to return your purchase. Warning ! The delivery note (included in the original package) must be attached to your return parcel. Without this delivery note, your request will not be processed. Return fees are your responsibility*.
The return package must be sent to the following address:
Luxroutage / Cosmic Goddess
BP 90312
F-57126 Thionville Cedex
The returned pieces should be sent in their original condition and packaging with their labels. Also, the delivery note must be attached to your return parcel in order to process your request. They are your responsibility until they reach us, we advise you to return it with a tracking number. Unfortunately, without the tracking number, we won’t be able to accept any complaint. Ensure that you get proof of postage in case you need to contact us about a return. Pieces will be inspected after the return, a refund won’t be possible if the rules mentioned above are not respected.
We do the best we can to refund you on time. Please allow our warehouse 10 to 45 working days to process your return package, from the delivery date.
*Return fees will be refunded only if there is a slight defect with your product. In this case, please feel free to contact our Customer Service department at info@cosmicgoddess.com.
Exchange
This drop is unique, pieces are produced in limited edition. We can’t guarantee the availability of an item, therefore only returns (within 14 working days) are accepted.
If there is a mistake or a slight defect with your product, please contact our Customer Service team at info@cosmicgoddess.com, giving the order number, the reference number of the product and the problem encountered. Feel free to send pictures of the damaged item (and defect in question), this will help us solve any issues you are encountering with the most appropriate solution!