Refund policy

We hope you will love and wear everything that you ordered from our e-shop but if you don’t you can return  your package. You have 14 days from the reception date of your order to return your purchase. Warning !  The delivery note (included in the original package) must be attached to your return parcel. Without  this delivery note, your request will not be processed. Return fees are your responsibility*.  

The return package must be sent to the following address:  

Luxroutage / Cosmic Goddess 

BP 90312 

F-57126 Thionville Cedex  

The returned pieces should be sent in their original condition and packaging with their labels. Also, the  delivery note must be attached to your return parcel in order to process your request. They are your  responsibility until they reach us, we advise you to return it with a tracking number. Unfortunately, without  the tracking number, we won’t be able to accept any complaint. Ensure that you get proof of postage in  case you need to contact us about a return. Pieces will be inspected after the return, a refund won’t be  possible if the rules mentioned above are not respected.  

We do the best we can to refund you on time. Please allow our warehouse 10 to 45 working days to process  your return package, from the delivery date.  

*Return fees will be refunded only if there is a slight defect with your product. In this case, please feel free to  contact our Customer Service department at info@cosmicgoddess.com.  

Exchange  

This drop is unique, pieces are produced in limited edition. We can’t guarantee the availability of an item,  therefore only returns (within 14 working days) are accepted.  

If there is a mistake or a slight defect with your product, please contact our Customer Service team at  info@cosmicgoddess.com, giving the order number, the reference number of the product and the problem  encountered. Feel free to send pictures of the damaged item (and defect in question), this will help us solve  any issues you are encountering with the most appropriate solution!