Shipping policy Shipping policy Shipping policy Shipping policy

We know how important it is for you to receive your package when you expect it,and in the best  delivery time. We choose the best delivery companies for your needs and do our best to respect  the delivery conditions announced as much as possible. 

After your payment has been accepted, you will receive an email with the confirmation of your  order. Your package will be delivered between 2 and 8 working days (depending on the delivery  destination and the shipping methods chosen). We are grateful for your patience and  understanding in case of delays, depending on logistics companies and the possible complications.  

Additional fees (administrations and/or custom costs) may be applied by the logistics companies  for deliveries outside Metropolitan France. 

As well, bank fees may apply to your payment, they depend on your bank. Our company, CARMA  TRADING LLC, is based in the United Arab Emirates as our payment gateway Telr. Therefore, your  payment is considered as an "international payment" and is subject to charges, depending on your  credit card. 

Delivery options:  

France 

  • Free delivery from 130€ of purchase in mainland France 
  • Home delivery (without signature) — 6.90 €  
  • Sign-on-receipt delivery — 7.90 €
 

Delivery within 2–5 working days  

DOM TOM 

  • Sign-on-receipt delivery — 37.90 €
 

Delivery within 4–8 working days  

Europe 

  • Home delivery — 16.90 €
 

Delivery within 2–7 working days 

Monde 

  • Home delivery— 29.99 €
 

Delivery within 2–8 working days  

We do our best to meet your expectations throughout your shopping. If you still have not received  your package after 14 working days, please contact our Customer Service department at  info@cosmicgoddess.com 

Order Tracking  

You will receive an email update with the tracking number of your order when your package is  shipped.  

You can also follow the status of your order on the “Account” page.  

If you are not at home when your package arrives, a delivery notice will be left in your letterbox in  order to pick up your parcel at the drop point, or the post office, closest to your delivery address.  Depending on the shipping method chosen, extra-options may be offered to you.